Privacy Policy

Effective Date: August 12, 2026

This Privacy Policy explains how Crowd Coffee Company LLC collects, uses, discloses, and protects personal information when you:

• visit crwdcoffee.com;
• purchase products;
• create or use a customer account;
• submit a wholesale inquiry;
• request samples;
• contact us;
• otherwise interact with the Website.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information you provide directly, including:

• name;
• email address;
• telephone number;
• billing address;
• shipping address;
• account username and password;
• business name and business type;
• business location;
• website or social media information;
• wholesale interests and coffee requirements;
• order information;
• customer service communications;
• reviews, feedback, and other submitted content.

Account Information

When you create an account, we may store information necessary to provide and secure the account, including:

• login credentials;
• saved billing and shipping addresses;
• order history;
• account preferences;
• wholesale status where applicable.

Account passwords are protected using the security controls provided by our website and account-management systems. We do not ask customers to send passwords by email.

Order and Transaction Information

When you make a purchase, we collect information associated with the transaction, including:

• products ordered;
• quantities and selected variations;
• order value;
• discounts;
• taxes;
• shipping method;
• billing and shipping information;
• transaction status;
• refund or replacement history.

Payment information is securely collected and processed by Authorize.net and its participating financial institutions and payment networks. Depending on the checkout configuration, Authorize.net may collect payment card details, billing information, transaction identifiers, device information, and fraud-prevention data.

Crowd Coffee Company LLC does not directly store complete payment card numbers or card security codes. Authorize.net processes personal information in accordance with its own privacy notice and applicable payment-card security requirements.

Wholesale Information

When you submit a wholesale inquiry or sample request, we may collect:

• your name and professional role;
• business name;
• business type;
• email address;
• phone number;
• business location;
• website or Instagram address;
• coffee interests;
• current coffee setup;
• estimated needs;
• information included in your message.

Information Collected Automatically

When you use the Website, we and our service providers may automatically collect:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location derived from an IP address;
• pages viewed;
• referring pages;
• links clicked;
• dates and times of visits;
• cart activity;
• account and checkout interactions;
• cookie and similar technology identifiers;
• diagnostic, performance, security, and fraud-prevention information.

2. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

• operate the shopping cart and checkout;
• keep users signed in;
• remember account and Website preferences;
• maintain Website security;
• prevent fraud;
• understand Website performance;
• measure traffic and engagement;
• support analytics and advertising where enabled.

Essential Cookies

Essential cookies are necessary for account login, shopping cart functionality, checkout, payment processing, fraud prevention, security, and other core Website functions.

Preference Cookies

Preference cookies may remember selections, location, display preferences, and other settings.

Analytics Cookies

Analytics cookies help us understand how visitors use the Website and allow us to improve its content, navigation, and performance.

Advertising Cookies

If advertising services are enabled, advertising cookies and similar technologies may be used to measure campaigns or provide advertising based on online activity.

You can manage cookies through your browser settings and any cookie preference tool provided on the Website. Blocking essential cookies may prevent account, cart, checkout, and payment features from functioning correctly.

3. How We Use Personal Information

We may use personal information to:

• operate and maintain the Website;
• create and manage customer accounts;
• process and fulfill orders;
• authorize and process payments;
• process refunds, credits, and replacements;
• provide shipping and delivery updates;
• maintain shopping carts and order histories;
• respond to questions and customer service requests;
• review wholesale inquiries and applications;
• arrange samples;
• discuss wholesale pricing and conditions;
• manage wholesale relationships;
• prevent fraud and unauthorized activity;
• secure accounts, transactions, and the Website;
• diagnose technical problems;
• improve products, services, and Website performance;
• maintain business, accounting, and tax records;
• comply with legal and regulatory obligations;
• enforce our Terms of Use;
• protect our rights and the rights of customers and third parties;
• send marketing communications where permitted.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Website and Hosting Providers

Providers that host, maintain, secure, or support the Website and its WordPress, WooCommerce, account-management, and ecommerce functionality.

Payment Providers

Authorize.net and its participating financial institutions, card networks, fraud-prevention providers, and related service providers process payments, verify transactions, prevent fraud, manage payment credentials where enabled, and facilitate refunds.

Shipping and Delivery Providers

Carriers and delivery providers may receive names, addresses, telephone numbers, and order information necessary to deliver purchases.

Communications Providers

Email, form, customer-support, and notification providers may process information used to send order confirmations, account messages, respond to inquiries, or manage communications.

Analytics and Advertising Providers

Providers may help us understand Website usage, measure performance, or support advertising where those services are enabled.

Professional Advisers

We may disclose information to accountants, attorneys, insurers, consultants, and other professional advisers who require it to provide services or protect legal rights.

Legal and Safety Disclosures

We may disclose information to government authorities, courts, law enforcement, payment networks, financial institutions, or other parties when reasonably necessary to:

• comply with applicable law or legal process;
• respond to lawful requests;
• investigate fraud or security incidents;
• protect customers, the public, or our business;
• establish, exercise, or defend legal claims.

Business Transfers

Information may be disclosed or transferred in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar business transaction.

5. Sale and Sharing of Personal Information

We do not sell personal information for monetary compensation.

If we use analytics or advertising technologies that disclose identifiers or internet activity to third parties for cross-context behavioral advertising, that activity may be considered “sharing” or a “sale” under certain state privacy laws.

Where applicable, users may opt out through the cookie controls provided on the Website, a legally recognized browser signal, or by contacting us at wholesale@crwdcoffee.com.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

6. Email Communications

We may send transactional emails relating to:

• account activity;
• orders;
• payments;
• shipping and delivery;
• refunds;
• security;
• customer support;
• wholesale inquiries.

Transactional communications are necessary to provide requested services and cannot always be opted out of while an account, inquiry, or order remains active.

If you subscribe to promotional emails, you may unsubscribe using the link included in those messages. Unsubscribing from marketing does not stop transactional, account, security, or service-related communications.

7. Account Choices

You may review or update certain account information by signing in to your account.

You may request account deletion by contacting wholesale@crwdcoffee.com.

We may retain information when necessary to:

• complete transactions;
• process refunds, disputes, or chargebacks;
• prevent fraud;
• comply with tax, accounting, or legal obligations;
• enforce agreements;
• protect legal rights.

Deleting an account does not necessarily delete all order, payment, tax, and transaction records.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• providing accounts and services;
• fulfilling orders;
• processing refunds and payment disputes;
• maintaining tax and accounting records;
• managing wholesale relationships;
• resolving disputes;
• preventing fraud;
• enforcing agreements;
• complying with legal obligations.

Retention periods vary based on the type of information and applicable legal, accounting, payment-network, and operational requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Payment card information is processed through Authorize.net and related payment services. Crowd Coffee Company LLC does not directly store complete payment card numbers or card security codes.

However, no website, transmission method, payment system, or storage system can be guaranteed to be completely secure.

You are responsible for using a strong password, protecting your login credentials, and notifying us if you suspect unauthorized account activity.

Do not send payment card details, passwords, bank account information, or other highly sensitive information by email or through general contact forms.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to request:

• confirmation that we process your personal information;
• access to personal information;
• correction of inaccurate information;
• deletion of personal information;
• a portable copy of certain information;
• information about categories of personal information collected;
• information about categories of recipients;
• restriction of certain processing;
• withdrawal of consent;
• an opt-out from the sale or sharing of personal information;
• an opt-out from targeted advertising;
• an appeal of a privacy-request decision;
• non-discriminatory treatment for exercising privacy rights.

These rights may be subject to exceptions and identity-verification requirements.

To submit a request, email wholesale@crwdcoffee.com with the subject line Privacy Request.

Please describe your request and provide enough information for us to reasonably verify your identity. Information submitted for verification will be used only to process and respond to the request.

You may use an authorized agent where permitted by law. We may request proof of authorization and direct identity verification.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. California Privacy Notice

If the California Consumer Privacy Act, as amended, applies to our business and your information, California residents may have rights to:

• know the categories and specific pieces of personal information collected;
• know the sources and purposes of collection;
• know the categories of third parties receiving information;
• request deletion;
• request correction;
• opt out of sale or sharing;
• limit certain uses of sensitive personal information;
• receive non-discriminatory treatment.

During the preceding 12 months, we may have collected the categories described in this Privacy Policy, including identifiers, customer records, commercial information, internet activity, approximate geolocation, payment and transaction information, and inferences based on product or Website interactions.

We use and disclose these categories for the business purposes described in this Privacy Policy.

We do not sell personal information for monetary compensation. If advertising or analytics disclosures are legally treated as a sale or sharing, you may submit an opt-out request through available cookie controls or by emailing wholesale@crwdcoffee.com.

12. Global Privacy Control

Where required by applicable law and supported by our Website technology, we will treat a recognized Global Privacy Control signal as an opt-out request for the browser or device sending the signal.

A Global Privacy Control signal does not automatically identify your customer account. You may need to submit a separate request concerning account-level information.

13. Children’s Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information through the Website, contact us so that we can review and, where appropriate, delete it.

14. Third-Party Websites and Services

The Website may link to or integrate with Authorize.net, financial institutions, payment networks, social media platforms, shipping providers, and other third-party services.

Third parties operate under their own terms and privacy policies. We are not responsible for their privacy, security, or data-handling practices.

We encourage you to review applicable third-party policies before providing personal information.

15. International Visitors

Crowd Coffee Company LLC is based in the United States. If you access the Website from another country, your information may be processed in the United States or other locations where our service providers operate.

Data-protection laws in those locations may differ from the laws where you live.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, payment providers, or legal requirements.

The revised Privacy Policy will be posted on this page with an updated effective date. If required by law, we will provide additional notice or request consent.

17. Contact Us

For privacy questions or requests, contact:

Crowd Coffee Company LLC
80 Linden blvd , apt 3c 11226 Brooklyn , NY
Email: wholesale@crwdcoffee.com
Website: https://crwdcoffee.com/